timh
New Member
Posts: 10
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Post by timh on Dec 1, 2010 11:48:47 GMT
Don't know if this will ring any bells with anyone but my tale is this:
I have a lovely shiny 24" iMac with 1Tb HD and posh 8800 GS GPU. It is my main workhorse and I rely on it a great deal.
Sadly over the last 12 months it has developed this awful crashing habit. Almost always when iTunes is running and iPhone is plugged in. Particularly severe if iTunes is downloading files. Progressively apps then the dock freeze, with no way to force quit. Have to reboot to get going again.
It has Applecare and after having me perform a number of day long reinstalls etc they took it for repair and replaced 1st the logic board, then RAM twice, then PSU. This still didn't resolve problem so back it went and a faulty HD was diagnosed.
I have painstakingly restored my system manually rather than using TM backup. For a couple of days I thought all was well but now it is back to its old tricks. It seems as though the repair guys are a little at a loss - can anyone think what might be causing such behaviour?
Cheers,
Tim
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Post by Forum Cat on Dec 1, 2010 13:17:32 GMT
Sadly Tim no I don't. Many episodes of the Mac Geek Gab have highlighted the fact that the clue to crashes often is to be found in the Console log. Is this an avenue you have explored?
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Post by Alex on Dec 1, 2010 14:54:15 GMT
I don't know what could be the problem. Perhaps you have some programs on there which it doesn't agree with? Maybe you could try partitioning your HD to keep iTunes library, pictures, videos etc all separate... When I got my 500GB external HD I noticed my iMac (320GB) sped up a bit when my iTunes library was put on the external. All other suggestions are ones which would have been fixed by the other things, but anyway. Try Repair Permissions? Download Onyx? Stop downloading so many dirty films? Hope these help, even though they probably won't.
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Post by beerbum on Dec 1, 2010 15:20:16 GMT
The Cat mentions the Mac Geek Gab. One of the things they have mentioned there is getting a replacement machine after going through all the necessary fault-finding. I would honestly be asking Apple to replace the machine since you're under Apple Care - in the nicest possible way of course. Dave and John from MGG do talk about the best way to handle Apple people though I can't remember which episode - Dave Hamilton does look at their forum though. When complaining I have personally found this language structure very useful. 1. "I'm not happy" - that's the sentiment but you can use other words but it's important to say up front that you're unhappy/disappointed etc 2. "These are the reasons I'm not happy" as it says but this is generally the only thing people do when complaining - without doing steps 1 or 3 3. "This is what you can do to make me happy" - most customer service reps love it when a customer tells them the way out Hope this helps - with sympathies
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timh
New Member
Posts: 10
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Post by timh on Dec 1, 2010 16:49:49 GMT
Hi Guys,
Thanks for your suggestions. I've looked at the console, and more meaningfully a Mac guru friend has and we could see nothing untoward. Before sending it for repair 1st time we did extensive hardware tests that showed no faults.
I've repaired permissions, run Onyx, danced naked in the moonlight at a midnight cross roads, all the usual.
AppleCare today have reasonably asked me to set up another account and import library from external drive. I've done this and will have a play around to see if it still crashes in the same way.
Not really bothered by hardware replacement, I just want it to be as reliable as it should be. To be fair to the AppleCare people they have been very sympathetic and responsive, just a shame it's not been resolved after 12 months of frustration..
Personally
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