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Post by beerbum on Jul 24, 2008 9:23:56 GMT
I wonder if anybody has had anything like this. On occasion (this morning and once quite a few months ago) MAIL app on my wife's machine downloads mail (IMAP) and very soon after, deletes the content of the inbox completely and I mean completely - it's not in trash, it's not in spam, it's not on .mac. it's GONE....
I've never suffered this and she also has Entourage on that machine but i don't want to leap to attack Microsoft. In my mind, in an IMAP set up, the mail would have to be deleted 'at the server' for this to happen.
I also booted up her macbook and the mail that had been deleted from her iMac didn't even turn up and get deleted - it just didn't arrive which again tells me it was gone from the server. Any ideas... she doesn't have applecare which is a mistake I won't let her make again....
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Post by CyberChimp on Jul 25, 2008 10:58:36 GMT
Firstly how important is it that your wife manages to recover any of the lost emails? Anything which had been accessed via the computer may be recoverable via data recovery software, but the sooner this is done the more chance of success.
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What operating system and version of Mail.app is your wife using?
How many email addresses does your wife's Mail.app access (are they all IMAP, or a mixture of IMAP and POP, and did the all get deleted at the same time)?
Are all the email address(es) on a .Mac account, or are any on another server / service?
Does your wife ever access any of the email addresses from somewhere else (another computer, phones, etc) or any other applications?
Does the version of Entourage you mentioned as being installed on your wife's computer ever get used for anything?
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Post by beerbum on Jul 28, 2008 8:03:12 GMT
m4macs - thanks for the response. Since posting I've been to a mac store and also heard about other instances of this happening with .mac/mobileme - just looks like they screwed up one (or more) of their mail servers in the transition. I think if i'd been on to .mac support straight away they might have been able to recover some but we don't think there was anything important. Both of us are pretty good at moving mail to other mailboxes as stuff comes in
cheers
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