pg2114
Senior Member
Beware of the flippers!
Posts: 151
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Post by pg2114 on Feb 2, 2009 22:30:07 GMT
Hello there,
I have no idea what I've done, but I came to switch my Mac on this evening and instantly received a "Kernel panic" message.
I restarted the machine at least twenty times before it finally booted without an error. When the machine finally rebooted, this is the log report for one of the errors.
Mon Feb 2 22:25:06 2009 panic(cpu 0 caller 0x003EB97C): "IOUSBDevice::_RESERVEDIOUSBDevice8 called\n"@/SourceCache/xnu/xnu-1228.9.59/libkern/c++/OSMetaClass.cpp:816 Backtrace (CPU 0), Frame : Return Address (4 potential args on stack) 0x3419ba68 : 0x12b4f3 (0x45b13c 0x3419ba9c 0x1335e4 0x0) 0x3419bab8 : 0x3eb97c (0x49c500 0x345cc280 0x345cc280 0x8) 0x3419bad8 : 0x345bd4d4 (0x345d4118 0x8 0x3419bb08 0x3ece8f) 0x3419baf8 : 0x35073b66 (0x3e34a00 0x3419bb1c 0x3419bb28 0x3f0459) 0x3419bb28 : 0x350749ce (0x3e10000 0x35079ad4 0x39c1c20 0x0) 0x3419bb78 : 0x412976 (0x3e10000 0x3e33000 0x1 0x3ecd96) 0x3419bbd8 : 0x414219 (0x3e33000 0x3e10000 0x3e84b40 0x3e14f00) 0x3419bc58 : 0x413a7d (0x3e33000 0x3e2e300 0x0 0xffffffff) 0x3419bca8 : 0x414786 (0x3e33000 0x2 0x0 0x0) 0x3419bce8 : 0x40e528 (0x3e33000 0x2 0x0 0x3e33000) 0x3419bd28 : 0x345bbc75 (0x3e33000 0x2 0x4 0x0) 0x3419bda8 : 0x34f8ce3c (0x3e34a00 0x3e32e00 0x1 0x1) 0x3419bdc8 : 0x34f8c886 (0x3e32e00 0x1 0x1 0x0) 0x3419be18 : 0x34f8c3f5 (0x3e32e00 0x345d4118 0x395cd80 0x10001) 0x3419be48 : 0x412976 (0x3e32e00 0x3e34a00 0x1 0x3ecd96) 0x3419bea8 : 0x414219 (0x3e34a00 0x3e32e00 0x3e31540 0x3e31720) Backtrace continues... Kernel loadable modules in backtrace (with dependencies): com.apple.iokit.IOUSBMassStorageClass(2.0.4)@0x35072000->0x3507bfff dependency: com.apple.iokit.IOUSBFamily(3.1.5)@0x345ad000 dependency: com.apple.iokit.IOStorageFamily(1.5.5)@0x3485a000 dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(2.0.5)@0x34c8b000 com.apple.driver.AppleUSBComposite(3.0.0)@0x34f8b000->0x34f8efff dependency: com.apple.iokit.IOUSBFamily(3.1.5)@0x345ad000 com.apple.iokit.IOUSBFamily(3.1.5)@0x345ad000->0x345d4fff
BSD process name corresponding to current thread: kernel_task
Mac OS version: Not yet set
Kernel version: Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386 System model name: MacBook2,1 (Mac-F4208CAA)
I've tried restarting and suffer from the same issue. Any ideas, please?
Thanks,
Peter.
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pg2114
Senior Member
Beware of the flippers!
Posts: 151
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Post by pg2114 on Feb 2, 2009 22:35:27 GMT
I have also noticed that I get a "Kernel panic" whenever I plug in a USB device, be it a printer, external drive or my phone. The only way to get rid of this error is to do a hard restart, which cannot be doing the Mac any good. I'm rather screwed if I can't fix this quickly because my iPhone battery is nearly empty and I don't have any way to charge it Peter.
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Post by Forum Cat on Feb 2, 2009 23:16:31 GMT
Boot from you install disc.
Make sure nothing else is connected. Run disc utility from the top of the first screen and see what happens.
You may be able to charge your phone whilst booted from the disc.
Cat
If that fails report back.
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pg2114
Senior Member
Beware of the flippers!
Posts: 151
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Post by pg2114 on Feb 3, 2009 7:14:50 GMT
Why don't I ever think of these things?!
Unfortunately, it won't boot onto the disc before displaying the "Kernel panic" message. Whatever I do, this message appears almost instantly as I turn the computer on.
Thanks for the suggestion, Cat.
Peter.
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Post by Forum Cat on Feb 3, 2009 9:28:51 GMT
The next thing to try is to reset the PRAM. support.apple.com/kb/HT1379Apple suggest you wait to hear it chime twice. Most people suggest that you wait to hear it chime four times. It won't harm the system to do it four times. If that fails remove any new RAM and run it on just the stuff that came with the Mac. Dodgy memory can cause this kind if issue. Cat
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DaveB
Full Member
dwb
Posts: 93
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Post by DaveB on Feb 3, 2009 9:30:16 GMT
As a pure guess, would it maybe have something to do with the firmware as its not even loaded the OS yet?
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Post by Forum Cat on Feb 3, 2009 9:33:24 GMT
As a pure guess, would it maybe have something to do with the firmware as its not even loaded the OS yet? That was my guess too. Hence the resetting of the PRAM.
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pg2114
Senior Member
Beware of the flippers!
Posts: 151
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Post by pg2114 on Feb 3, 2009 16:34:25 GMT
Thanks for the replies Unfortunately, resetting the PRAM didn't work. I'll try the old RAM later tonight. Peter.
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Post by CyberChimp on Feb 3, 2009 18:23:57 GMT
In your second post you say that you've been getting Kernel Panics whenever you plug a USB device into the Mac - how long has this been happening for? Did you have an external USB hard drive (or thumb drive, or iPhone / iPod) attached to the Mac last time it was started and shut down without problem? While I'm asking questions, do you plug your USB devices into the Mac via a hub (including one built into a keyboard), KVM switch, or USB extention cable? ------------------------------- Starting the Mac in Safe Mode by using Safe Boot (hold down shift key as soon as you release the power button when starting up) may help out. It loads a reduced number of extensions, but also clears some of the caches and checks files and folders (this is why it takes longer to boot than usual). support.apple.com/kb/HT1564 (What is Safe Boot, Safe Mode (Mac OSX)?)
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Post by CyberChimp on Feb 3, 2009 18:44:43 GMT
One more question I forgot to include: what make and model of printer is it that also causes the Kernel Panics sometimes when plugged in (and does the printer contain a memory card reader or it's own RAM or hard drive)?
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pg2114
Senior Member
Beware of the flippers!
Posts: 151
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Post by pg2114 on Feb 3, 2009 22:10:25 GMT
Hi CyberChimp, The only USB devices I have connected to my MacBook are: Hard drive for Time Machine, pen drive, iPhone and my printer. These are connected directly to the laptop's ports, without the use of extension cables, KVM switches or hubs. I don't shut my MacBook down often, so it was maybe a week since its last shutdown. The hard drive is always connected to it, so this would have been present a week ago without any issues. I only noticed this last night when I restarted my MacBook following some slow performance and it is still happened. Good idea regarding my printer, but it's a standard mono laser printer. I've actually plugged it into a printer at work before, but this was again just a standard printer. Also, the "Kernel panic" message appears every single time a USB device is connected and 98% of the time on startup without any devices whatsoever. I will try the suggested "Safe mode" and let you know Thank you, Peter.
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pg2114
Senior Member
Beware of the flippers!
Posts: 151
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Post by pg2114 on Feb 4, 2009 10:56:33 GMT
Following Mr Cat's suggestion about changing the RAM, I did so this morning and the system booted first time. However, I restarted the system and received a "Kernel error" immediately and the system refused to boot further.
Following CyberChimp's suggestion about booting in "Safe mode", I tried this but the system still booted with a "Kernel panic" error message.
One time in about fifty, the system will boot correctly, but it's slightly frustrating when I simply want to use the computer.
Thanks for your suggestions,
Peter.
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Post by Forum Cat on Feb 4, 2009 12:01:01 GMT
*scratches head, muttering about electric flippers*
One last suggestion then I am all out of ideas. I am not confident that this will help either but…
Once you have the thing booted. Go to system prefs Choose "Startup Disk" and make sure the internal hard drive disc is selected.
I have heard of instances where this has been unselected and the Mac gets "confused".
Cat
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pg2114
Senior Member
Beware of the flippers!
Posts: 151
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Post by pg2114 on Feb 4, 2009 12:08:43 GMT
Good idea, Mr Cat, but the internal drive was the selected one already Thanks for all of the ideas, Peter.
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Post by CyberChimp on Feb 4, 2009 17:13:19 GMT
As Safe Boot and attempting to start from the OS DVD are *both* resulting in Kernel Panics I'm inclined to suspect the logic board may be at fault (someone with a good working knowledge of the system / error / panic logs may be able to provide you with a better answer though). I have a few other suggestions which you can try, but would strongly recommend backing up everything important up before trying any of them if at all possible. initial suggestion:attempt to make the Mac start in target disk mode and then after a little while reboot it in 'normal' mode. support.apple.com/kb/HT1661 ("How to use Firewire target disk mode") Follow up suggestions (if booting in Target Disk Mode was successful, but Kernel Panics still occur after rebooting): suggestion (1):carry our a hardware test from a specialised hardware test CD/DVD. suggestion (2):compare details from the collection of panic logs which you must have now to check if all the kernel panics are occurring due to the same factors. suggestion (3a):delete the .plist files which relate to repeated Kernel Panics occuring suggestion (3b):replace components of OSX which seem to always be related to the Kernel Panics with fresh versions. (both these suggestions assume that all th Kernel Panics are related to USB mass storage the same as the panic log you posted initially. They could be considered as kill or cure suggestions and you may be best avioding it and going straight to suggestion (4)!) suggestion (4):re-install of Mac OSX. If you're able to do an archive and install it may sort things out without wiping your hard drive. However I would hazard a guess that a full clean install is more likley to be required. (if you can't get it to boot from the OSX DVD to do this then it may be possible to re-install by putting the Mac into Target Disk Mode, attaching it to another Intel Mac and installing from that Mac onto the hard drive of your MacBook). suggestion (5):check your AppleCare / warranty status and book a visit to your local Genius Bar. sorry I can't come up with anything better, but solving your MacBook problems probably needs an expert rather than a 'jack of all trades'.
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