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Post by OziDug on Aug 31, 2009 9:52:35 GMT
I've had SuperDuper! (the name includes an exclamation mark) running on this machine for a year or so, and it's been totally reliable. In fact, when my hard disk became corrupted last Christmas I managed to recover everything from it.
Last Sunday evening it kicked off at 9:30 PM and soon hit a problem and stopped. It automatically raises a screen to send stuff off to Shirt Pocket Support, so I filled that out and decided to come back to it later (I've got two backups running - the other one is Memeo).
An hour later, I had an email from Dave Nanian saying that he didn't have enough information from the auto notification, and asking for further details. I copied the log into an email and sent it off. Fifteen minutes later he came back with advice on how to reset everything back, but he was puzzled - he couldn't see why the program should have failed in that way. This was timed at 23:56, Sunday night!
I did what I should have done in the first place - re-booted. Everything worked fine, to my embarrassment. I sent him an apologetic note, and got a reply at 06:23 this morning.
Now, THAT's what I call support! I should have re-booted anyway before bothering him, but the software's been so reliable...
Good stuff. And good software.
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Post by Forum Cat on Aug 31, 2009 17:03:26 GMT
You should copy and paste this into the DSO thread on the help forum.
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mabsey
Administrator
Posts: 216
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Post by mabsey on Aug 31, 2009 20:31:05 GMT
Yes, I've had a problem with SuperDuper! in the past and one email to the developer and all was sorted. Brilliant support.
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