Alex Coplan
Senior Member
The future of mac...
Posts: 387
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Post by Alex Coplan on Jan 10, 2009 2:24:36 GMT
Everyone must have had those moments where technical support are completely hopeless or suggest something really stupid. Or perhaps you could make up your own, whatever, post them here OK, this one is made up Customer: Hello, I'm using Windows Vista and...- TS: That's lovely, I'm just directing you to someone who can deal with your problem... (Phone Rings) Phone: Hello, this is the apple store, which mac would you like to purchase?
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Post by davidmn on Jan 12, 2009 22:11:06 GMT
Thats good.
This would be good
Customer walks through apple store door: Can you fix my PC? Employee: Lets take a look... no sorry its not a mac. Customer: This is ridiculous! Employee: NO THIS IS MAACCCIINNNTTOOOOSSSHHH!!! *kicks customer and computer out of door, PC smashes on the floor*
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Post by barryj21 on Jan 12, 2009 23:21:15 GMT
One I used to like
Customer: Hello, the coffee cup holder on my PC is broken. Support: Coffee cup holder? Customer: Yes, I used to push the button on the front and the coffee cup holder came out. Support: That was your CD drive.
Another CD related one was the support person telling a customer to insert a CD and close the door - in the background he hears the door to the room close.
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Alex Coplan
Senior Member
The future of mac...
Posts: 387
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Post by Alex Coplan on Jan 13, 2009 8:09:25 GMT
Very good!
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jock
Full Member
Posts: 50
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Post by jock on Jan 14, 2009 9:08:37 GMT
I used to work in technical support, many years ago in the early days of PCs and the Apple ][.
It was the days of 5.25" floppy discs. I happened to visit one of our best customers who bought more floppy discs that all the others put together. I'd never visited this customer before (I'd only called in because I was in the area and knew I could scrounge a cup of coffee!)
I asked at reception where the computer department was and was met with a rather blank look, then the receptionist said, "You mean the computer?" I was a little puzzled at this, but I said, "Yes" and she directed me to a portakabin on the edge of the site.
When I went in, I found a young lady with an Apple ][ (Remember them? Monochrome monitor, twin 5.25" floppy drives?)
I said to her, "How are you finding the new floppy discs?" "Well, they're a bit more difficult to get out the packet", she replied.
This puzzled me, so I asked what she meant. She said, "I'll show you" and proceeded to remove the inner from one of the disc envelopes, place it on a plastic ruler, open the disc drive door and gently slide it in on the the drive spindle and tease the door shut. I was gobsmacked!
I was even more so when I discovered she could actually format the disc and it worked! (For a few minutes!) Apparently, she never touched the other drive which contained the software, but the second drive was needed to make the wordprocessing software she was using, work.
I've never seen someone so happy once I explained how to actually use the system, however my boss did mention some weeks later that, since I'd visited them, they'd almost stopped ordering floppy discs!
I have more stories about that particular company too - if anyone is interested!
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Post by davidmn on Jan 14, 2009 19:34:21 GMT
Thats crazy, but my friend did ring me to ask what you do once you take the actual UMD disk out of the plastic enclosure of PSP games
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Jinja
Full Member
Posts: 83
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Post by Jinja on Jan 14, 2009 23:33:19 GMT
Thats crazy, but my friend did ring me to ask what you do once you take the actual UMD disk out of the plastic enclosure of PSP games Are you serious..??
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Alex Coplan
Senior Member
The future of mac...
Posts: 387
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Post by Alex Coplan on Jan 15, 2009 0:47:47 GMT
Customer: Hi... TS: Turn it off and turn it on again
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Post by doone128 on Jan 15, 2009 22:44:31 GMT
Customer: Hello, the coffee cup holder on my PC is broken. Support: Coffee cup holder? Customer: Yes, I used to push the button on the front and the coffee cup holder came out. Support: That was your CD drive. I work in I.T and I have actually had this happen! It was quite a few years ago, but it totally blew my mind! Scary eh?
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Alex Coplan
Senior Member
The future of mac...
Posts: 387
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Post by Alex Coplan on Jan 16, 2009 8:42:21 GMT
This was on a tv ad a while back, if anyone can find it on youtube, that would be cool!
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Post by barryj21 on Jan 16, 2009 18:31:24 GMT
Customer: Hello, the coffee cup holder on my PC is broken. Support: Coffee cup holder? Customer: Yes, I used to push the button on the front and the coffee cup holder came out. Support: That was your CD drive. I work in I.T and I have actually had this happen! It was quite a few years ago, but it totally blew my mind! Scary eh? Ha ha - I always think these are urban myths - nobody could be *that* stupid. I remember being told a story about someone ringing up because they could only use half of the screen. Turns out the problem was the mouse reached the end of the desk before it reached the other side of the screen, so they couldn't click on the icons!
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Post by davidmn on Jan 16, 2009 20:21:42 GMT
Thats crazy, but my friend did ring me to ask what you do once you take the actual UMD disk out of the plastic enclosure of PSP games Are you serious..?? very serious, he did it to a couple of UMDs just to make sure
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Post by CyberChimp on Jan 17, 2009 1:47:46 GMT
One difficulty with offering tech support can be the (very limited) information provided, especially if this is combined with an expectation that everything can be diagnosed and cured based on just a few words.
For example the same four words "my internet is broken" have turned out to be: Modem not plugged into power supply. Modem not plugged into phone lines. Modem not plugged into computer. Computer not plugged into anything, except power supply. Internet Explorer (or other favourite web browser) icon removed from desktop. Outlook (or another email client) never been set up on home computer, but being expected to automatically function identically to the one on computer at work. A website not being available. A website needing browser plugins (usually Flash) installed to function. A virus having screwed up internet settings. etc, etc, etc
..... oh the joys of those long phone calls
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Post by barryj21 on Jan 17, 2009 11:03:23 GMT
One difficulty with offering tech support can be the (very limited) information provided, especially if this is combined with an expectation that everything can be diagnosed and cured based on just a few words. Very true. Similar to the example you gave, a friend asked me to look at his computer because "windows was wiped off his machine". I asked him what he meant and he just said everything had gone. Turns out all that was wrong were the icons in his desktop were in his Recycle Bin.
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Alex Coplan
Senior Member
The future of mac...
Posts: 387
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Post by Alex Coplan on Jan 17, 2009 16:03:40 GMT
Please hold the line
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